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Online Medical Screening

Online Medical Screening

At Boots Travel Insurance, we endeavour to provide exceptional products at affordable prices for our customers, and our travel insurance is no exception.

We know that sometimes, talking to a complete stranger over the phone about your medical condition can be daunting and distressing, so we’ve integrated the specialist Protectif Medical Risk Rating software used by our customer service centre into the quote process online. This allows all Boots customers to declare their medical conditions to us within the comfort of their own homes, and at a time that suits them.

Protectif Medical Risk Rating is a bespoke medical screening programme which asks you relevant questions about your medical condition to let us assess your risk effectively. We believe that this system is the best in the industry. Instead of erring on the side of caution and categorising all of our customers with the same condition as having the same amount of risk (and charging an excessive premium) Protectif provides you with the industry’s closest thing to a personally underwritten travel insurance policy.

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With more than 5,000 medical conditions in the database, the team behind Protectif are hugely experienced in providing customers with accurate medical risk assessments. The team work with specialists and charities to understand each condition fully, and update the programme with changes in modern medicine and research so that you are asked questions that are relevant to you and your condition.

Some other benefits of the Protectif Medical Risk Rating include:

  • The question sets we ask allow us to understand your individual medical circumstances, including your overall stability and wellbeing, and provide a refreshing, common-sense approach to the risk your medical condition may pose.
  • Protectif works differently to other medical screening programmes by asking for your medications first. This helps us cover all conditions, provides our Emergency Assistance teams with crucial information to help in an emergency during your trip and also ensures nothing is forgotten – all whilst providing a fair and accurate assessment of your health for a great premium.
  • Once we have provided you with a quote, you will be sent your documentation detailing the questions asked and your answers. If there are any issues or if your medical situation changes prior to your trip, just give us a call and we will be able to update these details for you.


To complete a medical screening at the same time as getting your quote, simply enter in your medications then conditions when prompted. The system will guide you through the specialist question sets to declare your conditions to us. If you need any help, please select the ‘Live Chat’ button on the right hand side of your screen or contact us directly.

If you need to make changes to your medical screening, please contact us on 0345 1 253 880.

Boots also offer a specialist 1-2-1 medical screening service, so that should your medical situation not fit into the question sets provided by the online quote, you can talk one to one with a medical underwriter to see if we can offer you bespoke cover for your holiday.

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