Following the news concerning Thomas Cook over the last few months and the fears that the company may go into liquidation and cease trading, we here at Boots Travel Insurance would like to clarify what is available to policyholders.
Advice for customer’s who are already away –
As Thomas Cook Package Holiday customer are protected by ATOL (Air Travel Organiser’s Licence), you will not be stranded abroad and you will likely be able to continue your holiday as planned and at no additional cost. Customers are advised to contact Thomas Cook directly for more information on this.
The CAA (Civil Aviation Authority) are already making contingency plans to get customers home in the event that Thomas Cook does cease trading. You can get more information on what the CAA do by clicking on the following link: https://www.caa.co.uk/consumers/
If you have booked a flight only through Thomas Cook which does not form part of a Package Holiday you may need to make your own arrangements to return home.
If this is the case you should keep all evidence of this, such as receipts and/or invoices. You can then try to claim these costs back from your card provider or your travel insurance policy. Please check your specific policy wording for more information on what is and isn’t covered.
Advice for customers who have a future booking –
Again, because Thomas Cook Package Holiday customers are protected by ATOL, you will not be left out of pocket. You will be eligible a refund or a replacement holiday of the same value if Thomas Cook do cease trading. Customers are advised to contact Thomas Cook directly for more information on this.
You can get more advice on how to make an ATOL claim by clicking on the following link: https://www.caa.co.uk/ATOL-protection/Make-an-ATOL-claim/Latest-ATOL-holder-failures/
If you have booked a flight only through Thomas Cook which does not form part of a Package Holiday, there are a number of options you can try:
Boots Travel Insurance is administered by tifgroup. tifgroup is a trading name of Travel Insurance Facilities plc which is authorised and regulated by the Financial Conduct Authority FRN306537. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY. Company Registration: 3220410.