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Important Information: Thomas Cook

If you are contacting us around the news about Thomas Cook, this page contains information and advice around what you should do if you are currently away on a Thomas Cook holiday, or have a future booking: https://www.bootstravelinsurance.com/important-information-for-customers-about-thomas-cook-2/

Our phone lines are extremely busy, and we hope you find all the information you need on this page. If you need to contact us, our team are working hard to answer all customer queries and calls as quickly as possible.
Please do not call our Assistance line if you are struggling to get through to our Sales or Claims teams, as this line should only be used by travellers who require medical assistance whilst abroad.

Message us

Complete our online form to send a message straight to our customer service team, please complete as much information as possible to speed up the process.


Live Chat

Before heading straight to live chat, our knowledge base can help answer many frequently asked questions. To access the Boots knowledgebase and live chat, click on the widget in the bottom right hand corner titled ‘Still got questions?’.

Using the search bar, type in keywords related to your question. If you still cannot find the answer to your question, a live chat option alongside a ‘send us an enquiry’ option will appear. Once the live chat icon is selected, we will put you in touch with one of our friendly customer service advisors who are more than willing to help you with any questions or queries you may have regarding Boots Travel Insurance.

Unfortunately, we cannot give out quotes or take payment over live chat as the system is not secure. However, you can call us on 03451253880 where one of our customer service advisors can do this for you.

Call us

If you have any specific questions or queries related to Boots Travel Insurance, you can contact our dedicated Customer Service Centre on 0333 999 2683
Our Customer Service Centre is available Monday to Friday, 8am – 8pm, Saturday and Sunday 9am – 5pm.

Write to us

You can write to us at:

Customer Services Director,
Boots Travel Insurance,
Travel Insurance Facilities PLC,
1 Tower View,
Kings Hill,
West Malling,
ME19 4UY.


Our claims department is open Monday-Friday 8am-8pm and 9am-1pm on Saturdays.

If you have an issue regarding your travel insurance claim, please contact us at:

0333 9992 699 or alternatively, email us on:


Gadget Claims

If you need to make a claim under your gadget and mobile phone policy, please follow the instructions below.

-If you purchased your policy before the 1st March 2018 please contact Supercover Claims on +44 (0) 2037 949 297

-If you purchased your policy on or after the 1st March 2018 please contact Bastion Claims on +44 (0) 345 074 4811 

– If you purchased your policy on or after the 1st November 2019 please contact tifgroup Claims on +44 (0) 203 824 0709

If you need to make a claim under your force majeure policy

-If you purchased your policy before the 1st March 2018 please contact MGACS Claims on +44 (0) 203 540 4422

-If you purchased your policy on or after the 1st March 2018 please contact tifgroup on +44 (0) 203 824 0709

Medical Assistance

If you require emergency medical assistance, please contact us on:

0333 003 7115 or alternatively, email us on: