Coronavirus FAQs

We’re currently experiencing extremely high call volumes, so if you need to know more about your cover and the COVID-19 outbreak, please read more here: FAQs
0333 999 2683 Mon - Fri 9am-6pm

Contact us

Are you looking to claim for cancellation costs that you have already incurred?

Start your cancellation claim here

To find out more about our claims process, please click here

If your travel company has cancelled your trip

If your travel company or airline has cancelled your booking due to the coronavirus outbreak, it is their responsibility to offer you either alternative options or a refund.

We can either:

  • Change the dates on your policy to reflect your amended holiday dates. We will not charge an admin fee, but please note there may be an increased cost to your policy, for example if you extend your trip duration, change the World area you are travelling to, or move your trip dates more than 12 months.

Amend Policy Dates

  • We can cancel and refund your policy. Please note, we can offer you a full refund on your policy if you wish to cancel within the 14-day cooling off period. If you cancel after 14 days, standard terms and conditions apply, click here to read our cancellation T&Cs

Cancel policy

At Boots Travel Insurance, we are passionate about providing the best customer service possible. Given the changing advice, travel restrictions and evolving COVID-19 situation, as you can imagine, our teams have been overwhelmed and need a little time to respond to everyone.

We are working hard to support you all; please bear with us and do watch this website for further updates. We will post all our news and updates here and so this should give you all the answers you need.

To ensure we can prioritise help to customers who are currently abroad, please only contact us directly if:

  • You are in an emergency medical situation abroad please call 0333 003 7388 or email
  • You are travelling with the next 72 hours and have an urgent change needed to an existing policy

If you have any other queries, please use the links below if:

  • You need to make a new claim click here
  • You are an existing customer concerned about coronavirus and the effect on your travel or cover, click here
  • You have an existing claim – please note it may take longer for us to get back to you at this time, so if your query is not urgent please contact us next week

Message us

If you want to start a claim, or have a claims query please visit our Claims information page.

Complete our online form to send a message straight to our customer service team, please complete as much information as possible to speed up the process.

    Live Chat

    Before heading straight to live chat, our knowledge base can help answer many frequently asked questions. To access the Boots knowledgebase and live chat, click on the widget in the bottom right hand corner titled ‘Still got questions?’.

    Using the search bar, type in keywords related to your question. If you still cannot find the answer to your question, a live chat option alongside a ‘send us an enquiry’ option will appear. Once the live chat icon is selected, we will put you in touch with one of our friendly customer service advisors who are more than willing to help you with any questions or queries you may have regarding Boots Travel Insurance.

    Unfortunately, we cannot give out quotes or take payment over live chat as the system is not secure. However, you can call us on 03451253880 where one of our customer service advisors can do this for you.

    Call us

    If you have any specific questions or queries related to Boots Travel Insurance, you can contact our dedicated Customer Service Centre on 0333 999 2683
    Our Customer Service Centre is open 9am-6pm Monday-Friday and 9am-5pm Saturday. (On Sundays, Bank Holidays, Easter Sunday and Christmas Day we are closed).

    Write to us

    You can write to us at:

    Customer Services Director,
    Boots Travel Insurance,
    Travel Insurance Facilities PLC,
    1 Tower View,
    Kings Hill,
    West Malling,
    ME19 4UY.


    Our claims department is open Monday-Friday 9am-5pm.

    If you have an issue regarding your travel insurance claim, please contact us at:

    0333 9992 699 or alternatively, email us on:

    Gadget Claims

    If you need to make a claim under your gadget and mobile phone policy, please follow the instructions below.

    -If you purchased your policy before the 1st March 2018 please contact Supercover Claims on +44 (0) 2037 949 297

    -If you purchased your policy on or after the 1st March 2018 please contact Bastion Claims on +44 (0) 345 074 4811 

    – If you purchased your policy on or after the 1st November 2019 please contact tifgroup Claims on +44 (0) 203 824 0709

    If you need to make a claim under your force majeure policy

    -If you purchased your policy before the 1st March 2018 please contact MGACS Claims on +44 (0) 203 540 4422

    -If you purchased your policy on or after the 1st March 2018 please contact tifgroup on +44 (0) 203 824 0709

    Medical Assistance

    If you require emergency medical assistance, please contact us on:

    0333 003 7115 or alternatively, email us on: