Start your cancellation claim here
To find out more about our claims process, please click here
If your travel company or airline has cancelled your booking due to the coronavirus outbreak, it is their responsibility to offer you either alternative options or a refund.
We can either:
At Boots Travel Insurance, we are passionate about providing the best customer service possible. Given the changing advice, travel restrictions and evolving COVID-19 situation, as you can imagine, our teams have been overwhelmed and need a little time to respond to everyone.
We are working hard to support you all; please bear with us and do watch this website for further updates. We will post all our news and updates here and so this should give you all the answers you need.
To ensure we can prioritise help to customers who are currently abroad, please only contact us directly if:
If you have any other queries, please use the links below if:
If you want to start a claim, or have a claims query please visit our Claims information page.
Complete our online form to send a message straight to our customer service team, please complete as much information as possible to speed up the process.
Before heading straight to live chat, our knowledge base can help answer many frequently asked questions. To access the Boots knowledgebase and live chat, click on the widget in the bottom right hand corner titled ‘Still got questions?’.
Using the search bar, type in keywords related to your question. If you still cannot find the answer to your question, a live chat option alongside a ‘send us an enquiry’ option will appear. Once the live chat icon is selected, we will put you in touch with one of our friendly customer service advisors who are more than willing to help you with any questions or queries you may have regarding Boots Travel Insurance.
Unfortunately, we cannot give out quotes or take payment over live chat as the system is not secure. However, you can call us on 03451253880 where one of our customer service advisors can do this for you.
If you have any specific questions or queries related to Boots Travel Insurance, you can contact our dedicated Customer Service Centre on 0333 999 2683
Our Customer Service Centre is open 9am-6pm Monday-Friday and 9am-5pm Saturday. (On Sundays, Bank Holidays, Easter Sunday and Christmas Day we are closed).
You can write to us at:
Customer Services Director,
Boots Travel Insurance,
Travel Insurance Facilities PLC,
1 Tower View,
Our claims department is open Monday-Friday 9am-5pm.
If you have an issue regarding your travel insurance claim, please contact us at:
0333 9992 699 or alternatively, email us on:
If you need to make a claim under your gadget and mobile phone policy, please follow the instructions below.
-If you purchased your policy before the 1st March 2018 please contact Supercover Claims on +44 (0) 2037 949 297
-If you purchased your policy on or after the 1st March 2018 please contact Bastion Claims on +44 (0) 345 074 4811
– If you purchased your policy on or after the 1st November 2019 please contact tifgroup Claims on +44 (0) 203 824 0709
-If you purchased your policy before the 1st March 2018 please contact MGACS Claims on +44 (0) 203 540 4422
-If you purchased your policy on or after the 1st March 2018 please contact tifgroup on +44 (0) 203 824 0709
If you require emergency medical assistance, please contact us on:
0333 003 7115 or alternatively, email us on:
Boots UK Limited is an Appointed Representative of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY. Company Registration: 3220410. (c) Travel Insurance Facilities Plc; All policies offered are on a non-advised basis.