We’re sorry to hear you want to make a complaint. Your message has been received, and will now be reviewed by a member of our Complaints Team.
Please note, for new complaints we will aim to log and formally acknowledge your complaint within five working days.
For on-going complaints, please be advised that, under the Financial Ombudsmen’s regulations, we have eight weeks in which to fully investigate and issue a final response on your complaint. We will aim to communicate with you throughout this process where we can.
For more information on our complaints process, please click here to return to the complaints page.
Boots UK Limited is an Appointed Representative of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY. Company Registration: 3220410. (c) Travel Insurance Facilities Plc; All rights reserved.