Due to the current and ever-changing position in relation to COVID19 we are experiencing unprecedented numbers of customer queries. To ensure we can prioritise help to customers who are currently abroad, please only contact us directly if:

• You are in an emergency medical situation abroad please call 0333 003 7388 or email assistance@tifgroup.co.uk
• You are travelling with the next 72 hours and have an urgent change needed to an existing policy

If you have any other queries, please use the links below if:

• You need to make a new claim click here
• You are an existing customer concerned about coronavirus and the effect on your travel or cover, click here
• You have an existing claim – please note it may take longer for us to get back to you at this time, so if your query is not urgent please contact us next week