0345 1 253 880 Mon - Fri 8am-8pm, Sat & Sun 9am-5pm

Contact us

Message us

Complete our online form to send a message straight to our customer service team, please complete as much information as possible to speed up the process.


Live Chat

If you have a quick query, you can click on the ‘Live Chat’ button to the right hand side of your screen, which should appear when an operator is available to talk to you.

Call us

If you have any specific questions or queries related to Boots Travel Insurance, you can contact our dedicated Customer Service Centre on +44 (0) 345 125 3880.
Our Customer Service Centre is available Monday to Friday, 8am – 8pm, Saturday and Sunday 9am – 5pm.

Write to us

You can write to us at:

Customer Services Director,
Boots Travel Insurance,
Infinity Insurance Solutions,
1 Tower View,
Kings Hill,
West Malling,
ME19 4UY.



Our claims department is open Monday-Friday 8am-8pm and 9am-1pm on Saturdays.

If you have an issue regarding your travel insurance claim, please contact us at:

+44 (0) 203 824 0709 or alternatively, email us on:


If you need to make a claim under your gadget and mobile phone policy, please contact Supercover Claims on:
+44 (0) 2037 949 297

If you need to make a claim under your trip disruption policy, please contact MGACS Claims on:
+44 (0) 203 540 4422


Medical Assistance

If you require emergency medical assistance, please contact us on:

+44 (0) 203 824 0710 or alternatively, email us on: